Refund policy

TikTok Returns need to be submitted via the TikTok App otherwise we will be unable to process your return

You can return your unwanted items within 14 days from the day you received the item for a full refund. Any orders returned after this will be sent back to the customer

All items must be returned unworn and unwashed in saleable condition with all original labels intact. We are unable to accept any returns with make-up/fake tan stains or smelling of washing detergent will not be accepted. 

Please return to :- House Of Liquorice, 7C The Beechwood Centre, 40 Lower Gravel Road, BR2 8GP

We would love to offer free returns, however, as a small business, we are unable to offer free returns labels or prepaid labels. The buyer will be responsible for all return postal charges. When returning an item, it is recommended that you use a tracked service as we are not responsible for items that are lost or damaged in the post. The item/s remain your responsibility until they reach us. Please ensure you put a return to sender on your parcel. 

Whilst returns are usually processed in a timely manner, please allow up to 10 working days for funds to appear in your bank account. If you have not received it after this time please email hello@houseofliquorice.com.

Unfortunately we do not offer exchanges due to fluctuating stock levels. If you wish to swap for another size, please order the revised size and return the original size for a full refund. 

Faulty Items

Customers are entitled to a full refund up to 30 days after receiving the goods if they turn out to be faulty. Any item(s) where a fault has been caused due to customers negligence, such as, but not limited to, pulls from wear or not following the care instructions, we will not be held responsible. Only manufacturing faults will be considered.

Delivery costs will also be refunded where you have paid for the service or where an “Express”-type service has been selected as per your requirements in which case the standard cost of delivery will apply.

Please contact us via email Hello@lHouseofliquorice.com Please provide your Order Number (begins #) as well as much information as you can regarding the fault, including images to enable us to advise you quickly and correctly the best method for resolution.